1. Why are these tickets paper and why is there another person’s name on it?

These paper tickets, also known as Ticketfast tickets, are the new form of print your own tickets being offered by Ticketmaster. Ticketfast tickets allow for customers to obtain their tickets by email rather than waiting for them to be shipped. Ticketfast tickets are as valid as traditional hard tickets. The name printed on the ticket belongs to the individual whose credit card was used to purchase the ticket originally, however this does NOT require that individual to be the one using the ticket.

2. Can I have my tickets delivered to another address?

Tickets cannot be delivered to a different address. Barry’s Ticket Service has an agreement with the credit card companies to only ship to the billing address of the credit card being used for the purchase.

3. How can tickets listed on the website not be available?

The website you are viewing is not in real time. What may appear available, unfortunately, may already be sold because the website is updated once every business hour. After our normal business hours, the frequency of our updates decreases.

4. Can you mail my tickets to me?

No, XR Tickets cannot mail tickets to our customers. If tickets were sent by U.S mail there is no way of tracking the shipment/delivery. By using a delivery service such as Federal Express, packages can be tracked online or by phone. The customer’s signature is also required to help verify delivery and receipt of the ticket package

5. Why are you charging me more than face value?

We carry premium tickets to sold out events, and pay premium prices to obtain tickets. Face value is not a factor in our pricing model. Pricing is based on ticket demand, availability and market conditions.

6. Are these seats next to each other?

Unless otherwise noted, seats purchased in sets or groups are always next to each other.

7. It says there are 4 tickets available, so why won’t it let me purchase an odd number, such as 3 or 1 ticket?

Although we are not able to break up a group of 2 or 4, you can select an odd number out of a group of odd numbers listed or for any group of 8 or more. If these options are not available online, please call us and will we do our best to accommodate you.

8. If I wait until the day of the event, do I get a better price or deal on the tickets?

Waiting until the day of an event to purchase tickets can be risky. The ticket business is much like the stock market and prices are based solely on availability and demand. If you wait, the event can sell out; the price can go up, down or remain the same. It is important to note that by waiting the customer takes the chance of not being able to get any tickets or paying much more than what they would have paid initially. Keep in mind that due to market driven price fluctuations, we cannot honor prices that were quoted out at an earlier date.

9. Why do I have to pay for shipping when the tickets aren’t being shipped immediately upon purchase (e.g. season tickets, future events, etc…)?

Even though the tickets are not being shipped immediately on the day of the purchase, they will still be shipped at a future date, thus requiring some kind of shipping fee at that time. Shipping charges do not fluctuate, for Barry’s Ticket Service or the customer, simply because tickets are being shipped at a future date. Whatever shipping method was selected (e.g. Next Day, 2-Day, etc…), that is the service that will be performed and charged for.

10. It says 2-Day Federal Express, so why didn’t I get my tickets on Saturday or Sunday?

Unless a Saturday Fed-Ex (additional charge) is selected, all shipping methods apply ONLY on regular business days. Tickets shipped out on a Thursday via a 2-Day Federal Express will get to their destination on Monday of the following week. Friday would be the first business day and Monday the next. If necessary, shipping will be upgraded to ensure timely delivery.

11. My billing address is a P.O. Box and it won’t let me ship my tickets there. Why not and what can I do?

Even though we require customers to have their tickets shipped to the billing address of the credit card, Federal Express (this is the service we use) does not ship to P.O. Boxes. Therefore, customers are required to either fax written documentation allowing us to ship to a residential or different address, OR pay an additional fee and have the tickets sent to the P.O. Box via Certified U.S. Mail.

12. Does my child need a ticket if they are under a certain age?

Ticket necessity for children’s admission varies from venue to venue. There is not a set age, which would require the purchase of a ticket or not. If buying a ticket for a child, please contact the venue before placing an order to determine the quantity of tickets to be ordered.

13. How much over face do you charge?

There is never a set amount we charge over the face value of a ticket. Prices are based strictly and solely on ticket availability and market demand.

14. Are you guys Ticketmaster?

No, we are not Ticketmaster or affiliated with them or any other box office. . We are a private ticket broker and charge over face value for our tickets, as we pay premium prices to obtain them.